Posts Tagged ‘content marketing’

The top thought leadership tips for communicators

If you are a communicator, work in public relations, marketing or communications you are bound to have heard of or are deeply involved in thought leadership marketing.

Some people groan at the mention of the word probably because every opinion is labelled thought leadership.  But if used strategically, it is one of the most powerful communication tools available to marketers.  Like any marketing discipline, however, there are some things that work and others that don’t.

Through years of exploring, writing, speaking and consulting about thought leadership, this is what I have gleaned from thought leaders themselves or individuals who are responsible for multi-faceted local and global thought leadership campaigns.

I have distilled these learnings into six points.

Client centric - Experienced thought leaders will tell you to make sure your content is first and foremost client centric and that it delivers new and relevant insights.  Product-speak and brand centricity is the death knell of thought leadership.

Short content is good - People no longer want long reports.  They want executive summaries highlighting the key points pertinent to them.  Infograms are a great way to present information – it’s easy to digest and delivers your point of view in a visual story board.

Re-use and re-purpose content - A lot of work, resource, time and effort go into producing your material.  Make sure you are leveraging it every way possible i.e. if it is research or a report, ask if it can it be segmented into mini-sector reports or key topic areas and release it over time.

Also think about if and how you can news-jack.  This involves looking for opportunities in the daily media into which you can inject your point of view.  Relevance is obviously key.

Start small, think big, think new, adapt quickly - Don’t start off with a massive production,  you are probably biting off more than you can chew.  Find something on which you can act nimbly, something relevant to the challenges facing your target audience and then deliver some new insights on these challenges.

Ideally it should be a long-term play.  The best thought leadership I have seen has run for five years or longer and has been adapted to change with the times.

Make it part of the business culture - If it is not owned from the CEO through to marketing and sales it is not going to gain the traction you want.  True thought leadership is about empowering the business and all of those in it.

It is the sharpest tool in building eminence - Those who are using it well all agree that is the best tool for building eminence for their brand and it is the best brand differentiator they have.  Critically it enables you to have conversations and to engage with your audience in a way your competitors cannot.

In the process you build that all important characteristic – trust.

Craig Badings is a director at Sydney-based, Cannings Corporate Communications.  He is the author of “Brand Stand:
seven steps to thought leadership” You can follow him on twitter @thoughtstrategy or join him on LinkedIn.

12 experts on the key thought leadership trends for 2012 – content curation

The overwhelming sense from these experts is that content curation alone does not lead to thought leadership

I asked 12 people who I consider to be leading global commentators on thought leadership as well as a couple who have produced some amazing thought leadership programs in-house over the years to comment on four critical thought leadership questions for 2012.

Inspired by their answers I couldn’t help chipping in with my own thoughts.

As a result of the overwhelmingly positive response, I have split the interviews into four different posts – one post per question.

In the New Year I will make available an e book containing all the answers.

Interviewees include: Bob Buday, Erica Klein, David Meerman Scott, Jeff Ernst, Rob Leavitt, Britton Manasco, Dana van den Heuvel, Matt Church, Fiona Czerniawska, Dale Bryce, Elizabeth Sosnow, Marte Semb Aaasmundsen and me.

This is the last post in the series and it covers their answers to question four:

Question four: Can content curation alone turn an individual or company
into a thought leader?

Bob Buday, president of Bloom Group LLC, a firm that helps professional services and other B2B companies gain market leadership through thought leadership (http://www.bloomgroup.com)

“No – especially if all you do is collect articles. There are tons of automated ways to do it without a human intermediary – Twitter feeds, Google alerts, etc.

“At the very least, content curators need to provide more value to readers than simply identifying and collecting content on a topic. They need to explain why some piece of content is worth someone’s time – what new light it sheds.

“Yet still, even if you add that kind of value – providing commentary on interesting content – playing the role of content curator doesn’t go far enough to demonstrate that you are a leading expert on a topic.

“All to say there are no short cuts in becoming a thought leader.”

Erica Klein, Thought Leadership Writer and Strategist Specializing in Financial and Technology Companies(http://www.ThoughtLeadershipWriter.com)

“This may be totally self-serving on my part, but I think aggregating content marks a company as a “me too” provider and not a distinctive brand able to offer prospects and customers real, quantifiable value.

“True thought leadership can do so much more for a company than round up content at the OK Corral!”

Matt Church, founder of the Global Thought Leaders Movement and creator of the Million Dollar Expert Program. He is the author of 5 books including Thought Leaders and his latest Sell Your Thoughts (http://www.mattchurch.com)

“In the next 36 months maybe.  But after that those who synthesise, aggregate and curate Thought Leadership will lose position. It’s about extending the conversations or contradicting them. This means you have to go beyond ‘here is a good idea’ and start to say ‘here is what I think about X idea’.

“It’s about contribution and contradiction as ways of extending an idea.  A reader reads a book and goes ‘cool’, a curator reads an idea and goes ‘how can I share that?’ a Thought Leader reads an idea and goes ‘What do I think about that?’

Elizabeth Sosnow, managing director of Bliss PR a business-to-business strategic public relations and marketing communications firm based in New York City (http://www.blisspr.com)

“I love this question – it’s one I’ve debated myself.  I think the short answer is “yes,” but the long answer is “no.”

“In the short term, curation is a way to signal to your audience that you understand industry trends and “what’s ahead.”  However, longer term, curation signals a “me, too” marketing posture.

“True thought leadership requires differentiation to succeed, so curation just isn’t enough.”

Jeff Ernst, is the Principal Analyst, serving CMO and Marketing Leadership Professionals at Forrester Research and is probably best described as a thought leader in B2B marketing and sales strategy(http://www.forrester.com/rb/analyst/jeff_ernst)

“No, content curation alone is not enough to be a true thought leader.

“For people to trust you to curate or filter content for them, they need to already view you as an authority and trust that you are able to filter through the noise to deliver the content that is most useful to them.

“At minimum, as you curate content, you need to be providing your perspectives on the content you are delivering. But ideally, you need a steady stream of your own fresh ideas and perspectives, while using content curation to supplement that.”

David Meerman Scott is one of the pre-eminent thought leaders on PR and marketing. He is a marketing strategist, keynote speaker, seminar leader, and author of the #1 bestseller The New Rules of Marketing & PR (which has been published in 26 languages) and the Wall Street Journal bestseller Real-Time Marketing & PR. He recently launched his new online book: “Newsjacking: How to Inject Your Ideas into a Breaking News Story and Generate Tons of Media Coverage”. (http://www.davidmeermanscott.com/)

“No.  While content that is interesting will be passed on, I am a perfect example as I tweet interesting content, however, some
component of original content is important.

“Content simply created by others is not nearly as valuable.”

Dale Bryce is the group manager marketing for Sinclair Knight Merz (SKM), a global strategic consulting, engineering and project delivery firm. He has been instrumental in their successful ‘client first’ thought leadership approach (http://www.skmconsulting.com/Home/)

“Content curation is an essential ingredient in the overall mix that is thought leadership.

“Great content needs to be relevant of course but it should act as a social lubricant for engagement with an audience. Ideally content is just the conversation starter; a catalyst to a real dialogue about how people might react and respond to the idea just placed on the metaphorical table. And from that first conversation, big things can come….!”

Marte Semb Aasmundsen, graduated this month with her MSc Strategic Public Relations and Communications
Management at The University of Stirling in the UK.  Her thesis was on thought leadership.

“No, I don’t think so.

“I think content curation may perhaps be a reason why critics are inveighing against thought leadership in the first place.

“Of course it is a useful way of identifying and re-branding an issue. But I think the trend will be to move towards more sophisticated thought leadership initiatives. For that to happen, a thought leader must be authentic.

“Authenticity, transparency and trust are values that will become even more important in the coming years.”

Britton Manasco is the founder of Manasco Marketing Partners which specializes in creating thought leadership marketing and sales enablement solutions. Britton produces a thought leadership strategy blog Illuminating the Future and the executive journal, Elevation Quarterly. (http://www.brittonmanasco.com/)

“Yes, but only if they are a skilled curator.

“Among other things, I have billed myself as a “connoisseur of contrarians.” I seek out unexpected perspectives and provocative points of view. By tapping into their contrarian insights of others, I’m able to generate content for my clients that truly resonates with their customers.

“I’m thrilled that I can get paid to do it.”

Rob Leavitt is a B2B marketing strategist, specializing in issues-based marketing. He is currently Director of Thought Leadership at PTC, a $1 billion enterprise software firm. (http://www.reputationtorevenue.com/)

“Definitely not.

“Curation is useful both internally (for education and customer/competitive/market perspective) and externally (to build interest, traffic, and credibility) but it is no substitute for your own content and conversation that provide strong and different points of view.

“I’m all for curation initiatives but strictly as a complement to your own more substantial research, publications, and presentations. Done well (which itself requires a great deal of work), curation can help you become a useful and valued resource for information and ideas, but if they are not your own ideas you are still not a thought leader.”

Dana VanDen Heuvel is a marketing consultant, author and speaker. He is a recognized expert on blogging, podcasting, RSS, Internet communities and interactive marketing trends and best practices as well as thought leadership (http://www.marketingsavant.com/)

“No, it can’t.

“I’ve seen a lot of back and forth on Twitter this year about this, but at the end of the day, curation is helpful and even essential.

“I often tell my clients that the best leaders don’t always have the answers, but they know where to get them, which is how the thought leader should approach curation.  Know where to get good content, know who to trust and know what your audience values but never think for a second that curation = thought leadership.

“The Bloom Group has articulated, what I believe, to be one of the staples in thought leadership discipline with their “seven fundamentals of a thought leadership point of view”, which every would-be thought leader should use to check their work. Moreover, “novelty”, that is, saying something new about an issue and “validity”, having proof, are two of the most critical points of a thought leadership position.

“Curation satisfies neither of those.”

Craig Badings – author of this blog and the book “Brand Stand: seven steps to thought leadership”, and a consultant at Sydney-based Cannings Corporate Communications.

“Find me one recognised thought leader who has attained their position as a result of curating content only.

“If you can I will be convinced that content curation can create thought leaders.

“The very nature of the term ’thought leadership’ implies original, creative or innovative thought.  In contrast, curating content implies that you are not the original generator of that content and therefore cannot claim to be a thought leader off the back of it.

“That said, I believe that curated content can play a very important role in supporting and informing a thought leadership content program. Furthermore, if the person curating the content arrives at new ideas or insights as a result of that content then it could be construed as thought leadership.”

Please download my free e book top right of this page. Follow me on twitter @thoughtstrategy and join me on LinkedIn.

CLAIMING CONTENT CURATION IS THOUGHT LEADERSHIP IS LIKE PLAGIARISM

Content curation does not equate to thought leadership

Find me a thought leader through curation alone

Thought leadership = original, creative or innovative content

Interview with communications measurement expert Michael Ziviani

Michael Ziviani is the CEO of Precise-Value, a business he started in 1999 after leaving his role as the research manager for Microsoft Australia.  Michael has brought a whole new dynamic and rigour to the art of measuring communications.  He and his team have lifted measurement to a new level by providing remarkably detailed and valuable insights into the worth and return of marketing and communication campaigns.

 The information he provides not only enables practitioners to measure their campaigns but also to recalibrate and focus their efforts to maximise their future returns on these campaigns.

Michael is constantly stretching the boundaries of where and how one can use coverage and campaign analysis to strategically help organisations drive even better value. He has recently been using advanced analysis of communications and CSR to prove the business benefit to organisations.

I interviewed him about his work in this field.  This is what he had to say:

1.       Michael after years analysing data previously with Microsoft and now with your own business Precise Value, you have some interesting observations that measurement alone is limiting, can you expand on that?

Businesses today measures lots of things – almost as if some kind of compulsion for KPI’s makes managers seem more in control. But what do those numbers really mean?

It pays to put measurement aside to seek deeper learning from evaluation and analysis. Real analysis is a quest for creating new business value or at least mapping out how to access that value for marketing and communications professionals. To get there we need a longer-term business growth solution, not tick-a-box measurement. That means providing insights with enough detail and colour to make the journey easy.

For example, I used to get asked by Product Managers ‘What’s our market share in segment X for product Y?’ So I’d say 42% – now what do you do? They’d realise then the need to know much more. So it’s a mix of qualitative (descriptive) and quantitative (KPIs) that’s actually required.

[Like: Tell me more about the audience – what needs do they have, what they think about us, even what words they use around our products. Do our comms messages resonate with that? Do the right messages have enough weight in the right media?]

2.       What business value should organisations look for from, for example, their media coverage?

Well, we know from focus groups the impact of media on consumer choice is significant. Think about your own buying decisions and how likely you are to base a decision on, say, advertising alone. Most communications professionals intuitively know this and have done for years – but they haven’t been able to prove it in concrete terms. They also need to know where to focus for best effect.

This means creating a link between media outputs and business outcomes. The link can be made in four steps:

A systematic approach makes it possible to capture each step in concrete numbers. Most Communications activity, including PR, drives brand health up or down over time. Our experience also suggests PR drives the hardest to shift areas of brand consideration, preference and loyalty. Understanding your brand health position is fundamental to understanding where sales come from. And crucially, knowing where to focus for best results. The business value is in understanding  how to achieve better results and do so more efficiently. Whilst I think most managers get this idea they seldom have the systematic analysis setup to support it in practice.

[For example, if a big communications push did not drive any mid-term sales result could you answer why? The above analysis gives you that answer.]

3.       There is an increasing sense that marketing is content and content is marketing.  How important is it to track the impact of content put out to market by companies?

Everyone wants us to do more with less these days but how do we do that and still have a life? I think we need to work smarter not harder by bringing some science to the art of communications.

By creating structured feedback we can show which content had what impact, where. This is particularly important when the communications objective changes over time – as does the competitive landscape.  The tracking analysis is like a map that shows you the shortest path to meeting those objectives. It makes you more effective at what you do by:

·         Reducing the effort required to achieve the same result

·         Giving you the ammunition to argue for more budget

·         Helping you outperform competitors

·         Complementing your skills & proving your value

·         Identifying who and what had the most (and least) impact

This approach forms the basis of what you could call high performance marketing communications.

4.       In your view do you think business today understands the value they can extract from an in depth analysis of their coverage?

I think business is heavily distracted by change. As human beings we like routine, we like predictability and clarity. The problem is there are many forces now acting to create change and doing so at a faster pace than ever before. Those forces act in ambiguous and often complex ways so running on gut feel is not really feasible anymore.

In some ways communications professionals themselves need to see what is possible using advanced analysis. Most I speak with are amazed at the possibilities and the sources of new value. Much of that value comes from the depth of results which describe in detail how to grasp opportunities and mitigate threats.

This is really about mastering change in a systematic way. That means setting up a structure for analysis that matches your business and communications aims in a customised way.  Repeating that analysis regularly creates a Plan-Do-Refine feedback loop. The feedback helps us master a dynamic media environment and the depth shows how to grasp opportunities and mitigate threats. Such strategic guidance can create massive value for an organisation. And that value can be proven with concrete numbers.

5.       You believe media coverage can impact a company’s share price and you have been doing some work on this – please explain. 

Once we had worked with the activity-outcome model above we knew it could be applied to significant business outcomes like share price. It just made sense that communications activity would affect share price. So we set about R&D to prove that link. After many months of careful statistics we found the proof.

For the R&D case study, results suggested that PR represented one-quarter (¼) of the controllable factors driving share price movement. That almost implies one-quarter of your efforts to boost share price are directed to communications in the media. It’s a fantastic business case. Of course you also need the material to communicate!

6.       After years of analysing media coverage and its impact on numerous spokespeople and brands, how important is building a profile to being seen as a thought leader in the industry?

Thought Leadership creates a point of difference based typically on innovation and interest. It is almost never negative but instead adds a richness to the subtle ‘brand attributes’ within coverage we see. Our assessment tracks a range of attributes in client and competitor coverage so we can quantify that richness. We expect Thought Leadership to be more resilient during crises when attributes like Trustworthy or Quality may suffer erosion.

There are great examples we have seen on couching Thought Leadership and Industry research is case in point. One strategy here is to seek out a slightly offbeat take on the industry by focusing the research on something unusual. That approach can capture interest to get greater cut-through. I like that quirky curiosity the media seem to have.

7.       From your experience and the thousands of media articles you have analysed over the years, what qualities do thought leaders in their respective industries display?

The client or spokesperson is generally providing industry leadership.  Often they are able to explain or predict linkages between various complex concepts or between a particular piece of research and current events.  Overseas trends may also factor in here.  Depending on the medium, a thought leader will be able to explain the more complex concepts or research findings in everyday terms and without jargon. 

The delivery is generally subtle. It would be unusual for us to see a spokesperson spruiking the services of the client overtly. This is generally an outcome of the thought leadership with the client seen as the ‘go to’ firm in that field.

Though leaders and thought leadership operates differently across industries. The Financial industry often provides advice or research with good success. That research sometimes generates significant proportions of the Impact we see.

Other industries might gain respect by showing leadership through products, or product innovation for example. The Electronics industry tends to prize technical innovation – thought leadership to them means a better product.  Service based firms may demonstrate their knowledge and research round clients needs particularly into the future. .

Across various fields, the articles where there is thought leadership are more favourable than those where it is lacking. On our 5-point scale (from -2 to +2) the uplift has ranged from +0.3 to +0.8 – very noticeable shifts.

While thought leadership can appear even without a spokesperson, usually the two work together. We have certainly found that any spokesperson mention is beneficial to articles – the average uplift here is about +0.6, a substantial boost.

Content = thought leadership. Wrong…

Content alone is not thought leadership

There is an interesting article which appeared on the MarketingProfs site yesterday titled: “Brands using content curation to build thought leadership”

The great news is that of the 150 marketing executives surveyed by HiveFire, 78.9% said their main objective for content curation was to establish thought leadership.

But let’s hope these 150 marketing executives are very clear in distinguishing what thought leadership is and what it’s not.  Because there’s content curation and then there’s thought leadership – the two are very different.

Content can include:

·        Opinions and views

·        Marketing collateral

·        Product information

·        White papers

·        Press releases

·        Company announcements

·        Reports

·        Presentations

·        Talks

·        Assimilating other people’s content on a particular topic

·        Etc, etc

  Thought leadership content on the other hand:

·        Is new

·        Typically reflects/provides new insights into the challenge/issues faced by a particular target audience

·        Can frame new debates/discussions around an issue whether that be social, environmental, economic, political, business, etc

·        Is evidence based

·        Does not overtly sell your product or service

Content alone is not thought leadership

Content that doesn’t do this cannot and should not be called thought leadership.  It is merely information.

This is not to say that it’s not useful but it doesn’t make you a thought leader.

In the thread of conversation that this article prompted, one reader, Jeff Molander, had this to say and I think he sums it up beautifully:

“Here’s my point: Different ways of effectively “showing off” what you know is different than showcasing something USEFUL for end users.

“Showing end users something you’re seeing, that they are not, and that reveals risk or opportunity — now that’s how I measure “thought leader.” Giving people a reason to think about something in a new light — and then take action on it. That’s valuable.”

You can read more at: http://www.marketingprofs.com/charts/2011/4730/brands-using-content-curation-to-build-thought-leadership#ixzz1IDxKIW7U

The secret questions of successful thought leaders

The four secret questions for effective thought leadership

Good thought leaders or thought leadership campaigns should ask four key questions before they even start:

1.      Where do we get most of our business and what are their key issues/challenges?

Without this knowledge your thought leadership position is much like shooting in the dark in terms of whether it will have the desired impact on your targets.

2.      What knowledge/expertise do I/we have that we can research further to deliver something of real value to address these issues/challenges?

You want your thought leadership position to enable you to play to your expertise and showcase this and your thinking in your chosen space.  Wherever that knowledge or intellectual property can inform your thought leadership point of view, use it wisely.

3.      For what do I/we want to be known/famous?

When your ideal client base says that is the firm/person who has incredible insights into x.  What is that x?  What is it you want to be famous for?

4.      How do I/we best leverage our thought leadership content to share it with our market?

Many thought leadership campaigns I have seen are not leveraged to their full extent.  Once you have identified your point of view, make sure you apply a sound, strategic content management strategy to your thought leadership property.  Are you squeezing every element of your content across every touch point your target audiences?

How you answer these four questions is critical to your thought leadership point of view and how you take it to market.

Thought leadership must have a business objective

However, there is one, űber thought leadership question that remains.  It is the glue that should bind and guide your whole campaign:

“What are our business objectives for this thought leadership campaign?”

This should underpin everything you do.  Without a business objective or objectives your campaign isn’t measureable and you will probably have difficulty eliciting the commitment from senior executives.

I can’t stress this enough – your thought leadership needs to be drive very clear business objectives in order to gain the credence and top-level commitment it requires to succeed.

It can be as simple and focused as:  “We want to gain one-on-one access to the CFOs of the top 200 listed companies.”

Alternatively, you can have two or three objectives.  My view is that if you have more than three you are probably spreading your objectives to thin.

Your objectives should:

·        Be singular in focus

·        Be easy to measure

·        Rally everyone around it

Get these fundamentals right and you give yourself every chance of success for your thought leadership campaign.

Good luck.  Let me know if you have any other questions you think should be framed up front to help guide your campaign. 

Thought leadership insights from global expert

Fiona Czerniawska shares her insights on thought leadership

For this interview on thought leadership, I had the privilege of interviewing Fiona Czerniawska, one of the foremost global authorities on thought leadership, particularly in the management consultancy space.  There are few people who understand as much about thought leadership as Fiona.  She is the co-founder of Source, a company specialising in researching the consulting industry www.sourceforconsulting.com .  She has authored numerous management reports, books and articles.

I would urge you to visit her site and join up to her thought leadership newsletter White Space http://www.sourceforconsulting.com/whitespace/ . White Space is a subscriber-based web service which provides detailed analysis of the thought leadership of around 30 leading global consulting firms.She is also the Director of the Management Consultancies Association’s Think Tank, she is a Programme Director for the Centre of Management Development at London Business School, and also lectures at Kingston Business School in London and Haarlem School of Advanced Management Studies in Holland.

 Trends in thought leadership

1.      Fiona your firm White Space does an exhaustive annual analysis of the thought leadership material of around 30 leading global consulting firms.  What trends have you seen emerging in this field from the leaders in the thought leadership space?

The overall quality of thought leadership in 2010 slipped a bit – at least in our opinion. We think there were two main reasons for this.  The first is that many firms cut their thought leadership and research budgets during the recession and the cracks this opened up really began to show in the latter half of the year.  Thankfully that particular trend seems to being reversed.  The second reason is to do with the way in which people are publishing their material: we’ll all have noticed a plethora of new formats, including Twitter, videos, podcasts and design-your-own graphs.  But these share a common challenge which is that you have less space to say things and I think consulting firms are struggling with the transition from back-breaking flagship reports to a pithier, more opinionated style.  A five-minute video shouldn’t be a balding man in a grey suit reading the executive summary, but someone saying something memorable and thought-provoking, as well as fast.  This type of thought leadership should be like the tip of an iceberg, with the underlying research below the waterline, but it often becomes an excuse for not doing the research in the first place – and that shows.

Content and thought leadership

 2.      There’s a lot written these days about marketing content but what’s your view that content alone doesn’t make you a thought leader?   

I’d agree, but with some caveats.  I honestly don’t think you can beat good content: that’s easy to forget because so much of the content we do see isn’t that good.  If you look back at the block-buster management ideas of the past, they were all based on serious research, not a sudden brainwave or luck.  I don’t believe in eureka moments except those that emerge from deeper-than-deep content.  That being said, I do think that innovation in thought leadership will come from the way this content is assembled and disseminated.  I’m watching McKinsey’s What Matters micro-site with interest and I know that other firms are looking at this issue too. 

Thought leadership quantity vs quality

3.      You talk about four factors likely to attract a client’s attention as appeal, differentiation, practical application and quality of thinking but do you think the volume of thought leadership these firms produce these days means they are having to be more creative with the way it is packaged?

These four factors relate to the quality of a firm’s output and that’s independent of quality (although, almost inevitably, a firm that decides to increase the quantity of its material takes a hit on quality).  It’s tempting to say that quantity should never matter but it does: if you produce one piece of thought leadership on, say, strategy in the banking sector, but your competitor produces 20, then there’s a fair chance that you’ll get shouted down, however great your piece is.  Quantity also sends a not-so-subliminal message to clients about how much a firm specialises in a particular area.  However, I think firms could indeed be more creative about the way they package their content.  In particular, I’d like to seem more “bundling” (putting related articles, in a mix of different formats, together in the same place); better recommendations (suggesting articles I might find of interest); and, please, please, please, better search engines.  It’s incredibly frustrating to put a keyword in but not be able to sort the results by date or filter them.

Thought leadership as a term

4.      The term thought leadership is bandied about quite loosely do you think the term itself is dated and if so are there better terms to encapsulate thought leadership?

Like all jargon (the first book I wrote was on business language… ), “thought leadership” has its uses.  People – at least consultants – know what it refers to means and broadly understand what’s involved even if they might quibble about its exact meaning.  The trouble is that it’s an inherently arrogant term that set itself up for a fall: it’s an old joke that most thought leadership is really thought “followship.”  And of course the even bigger problem is that no one, certainly not us, has a better term.

Thought leadership – a growing discipline

5.      Are you seeing signs that thought leadership is becoming a discipline in its own right?  Are there any examples of it being split in terms of resourcing and manpower from the traditional marketing and corporate communication roles?

We’re certainly seeing this more – and I think that’s the right thing to do.  If you ask clients what influences their choice of consulting firm, they almost always cite personal recommendations, case studies and thought leadership, but these components have an impact in different ways and at different times.  A personal recommendation is very much about which firm to use for a specific piece of work, but case studies and thought leadership are important at an earlier stage in the thinking process.  Long before they reach the point when they decide to hire a consulting firm, clients need evidence that it makes sense to invest time and effort in an idea or problem they’ve been mulling over – and case studies and thought leadership can provide this.  In other words, done well the latter help stimulate demand for consulting in general even if they don’t convert into a sale for a specific firm.  That’s why it makes sense to view these functions separately – but of course you can go too far in the opposite direction and it’s important for marketing, corporate comms and thought leadership to plan and act in unison.

The client’s view on thought leadership

6.      What are clients of the firms you analyse saying about the thought leadership material they receive?   

They have mixed reactions, depending on the subject-matter and their position.  Overall, clients dismiss most thought leadership simply because it’s not relevant to them.  There’s a lesson in this about ensuring all material is focused on as tight a group of clients as possible, otherwise – a bit like infections treated with antibiotics – they become resistant!  Where it is relevant, views are much more positive: indeed, it’s quite clear that producing good thought leadership is, in many senior managers’ eye, a fundamental characteristic of a certain type of established, high-class consulting.

Thought leadership case study

7.      What’s the best thought leadership campaign you’ve seen and why?

The BBC’s A History of the World in 100 Objects.  Not exactly a conventional programme, but it gives us a clear sense and standard about what can be achieved when you mix great content with an intelligent use of new media.  It should be required listening for all marketing departments.

The future of thought leadership

8.      What is your view on where thought leadership is heading over the next five years?

I like to think that it will become a serious battleground for really good ideas.  I may be laughed at for this on the quite reasonable grounds that (a) clients value small-scale insights more than grandiose conceptual models and (b) the extent to which thought leadership is – or can be – a crucible for innovation is questionable.  But I do get frustrated by the lack of ambitious in much thought leadership.  There are some big and interesting questions about business that never seem to get debated – and it would be good to think that some of these will start to be discussed.  The prerequisites to this, and I suspect to upping the overall quality of thought leadership, are investment and collaboration.  I can’t believe we won’t see more money going into thought leadership in the future, as it’s clear that it is one of the few marketing activities which can differentiate a firm.  And I also think consulting firms will realise that they have to work with people (clients and other consultants) outside the boundaries of their firms for inspiration.

If you have any comments on Fiona’s points of view I’d love to hear from you – also don’t forget to sign up for Fiona’s newsletter here http://www.sourceforconsulting.com/whitespace/

Three key challenges facing thought leadership

After working in thought leadership for many years across multiple sectors, writing about it, researching it and speaking to a wide variety of people across a spectrum of industries, I believe the key challenges facing thought leaders or a thought leadership campaign boils down to three things:

1.       1. Thought leadership Engagement – are your senior leaders/executives engaged in your thought leadership position?

If not you will have a problem as the campaign is bound to be short-lived, it will miss the gravitas of senior commitment internally and externally, you will struggle to excite the target audiences for whom the thought leadership is intended, you will make limited inroads into making thought leadership part of the culture of your organisation and you will battle to convince your executives about the efficacy of thought leadership as a client and new business engagement strategy.

2.       Thought leadership Connectivity – is your thought leadership campaign enabling your key client-facing people to connect with their clients and prospects?  Did you include them in the journey?   Do they feel part of this campaign or is it content that is thrust upon them at the last minute and they have to make use of it? 

The risk to all of these questions that you can run the risk of your thought leadership material being perceived by your own people as ineffectual in helping them connect with your client or prospects resulting in them merely paying lip service to it at best and at worst not using it at all or dismissing it.

3.       Thought leadership Packaging – are you maximising the opportunity to leverage your content as much as possible across every possible client or new business touch point?  Have you researched your target audiences in terms of where they source their information, how they like to receive it, what they read, where they go online, whether they like face-to-face, etc?

These are critical questions that will guide you in deciding how you cut and dice your content for maximum effect.  Furthermore, and only if relevant, are you packaging your content online for maximum search engine optimisation so that a) people can find you, and b) you feature on page one of Google for those specific search terms?  

If you have any more to add to these I’d be delighted to hear from you.

Your thought leadership is like a Christmas tree

Reading a white paper from PR Newswire entitled Marketing is Content, it struck me that content can be compared to the presents under a Christmas tree.

But imagine presents with no tree.  Not quite the same is it?

And herein lies the crux of your content marketing.  The tree is critical to your content, it represents the core theme i.e. your thought leadership position – it is the focal point around which your content should revolve and which gives your content a sense of direction and purpose.

And the decorations?  They make the tree look attractive, think of them as the myriad of channels you have at your disposal to share your content with your market.

As a parent with two kids, my wife and I do our ‘research’ well before Christmas.  We pretty much know their interests and then cunningly ascertain what they want and what’s hot in their lives.  It’s a combination of knowing them well but also sense checking because what was hot six months ago is old hat today.  Can you imagine their disappointment un-wrapping a handful of presents on the day that in no way reflects their interests or shows scant foresight of their environment, sex and age group?  Perish the thought.

Likewise perish your brand if you attempt the same with the content you provide to your customers and your prospects.

Without a deep understanding of their sector and their business needs don’t waste your time and money.  Moreover don’t waste their time with irrelevant content.  Just because it’s content doesn’t mean it’s useful and just because it’s content doesn’t mean you are a thought leader.

Thought leading content is the stuff that really adds value to your customer’s lives, it’s content that positions you as the expert in that field.  Best of all it’s content which keeps them coming back and which ultimately underpins the sale.

By now, give or take a few disappointments along the way my kids pretty much trust Father Christmas’ judgment.  There is a strong brand promise and a level of excitement that the content under that tree meets if not exceeds their expectations.  They’re happy ‘customers’ who keep coming back year after year.

And if we really get it right, guess what?  They tell all their friends.

Remember, Christmas is not the same without the tree, the presents and the decorations.  I haven’t even begun on the higher intent, the very raison d’etre of Christmas which I equate to your values and the way in which you do business and your guide as to how you relate to your customers and how you conduct business with them – but another time for that.

Merry Christmas everyone. 

Is content marketing merely a form of thought leadership?

Is content marketing a misnomer for thought leadership?

Great content marketing is merely thought leadership dressed up in another form.  Or is it? 

I have been reading a bit about content marketing of late and it appears there are, in many instances, close correlations between thought leadership and content marketing.

My understanding is that content marketing is high quality content packaged in a way that presents the intellectual property of that brand in order to attract, engage and retain customers.  The question is how that is different to thought leadership?

I don’t believe it is.

The key, however, lies in what and how a brand gathers and uses its content.  I have previously posted that content alone does not make you a thought leader and I still believe that.  Rather it is the insights and intellectual property that comes with your content that measures whether you are providing thought leadership material or not.   It is how you frame and stimulate new thinking and debate in your field, how you empower people with your knowledge, how you stimulate them to think differently as a business or as consumers.

Is your content thought leadership or not?

Anyone can piece together content but the trick lies in whether it makes a difference to your target audiences and whether they see it as thought leading content or not.

In a recent white paper entitled ‘Marketing is Content’ by PR Newswire, it states:  “Marketers are investing more aggressively in content in myriad forms, all in the interest of driving engagement with new customers, enhancing brand loyalty and share of wallet among existing customers, and creating both buzz and substantive value exchange across social, online, search, mobile, viral and traditional channels.”

It goes on further to say: “compelling content…is becoming the glue that re-integrates brand marketers’ audiences…”

All great but one important thing is missing.  The thought that goes into this content, the intellectual property or the compelling insights that the content so clearly needs in order to have the desired impact is in fact the thought leadership piece.  It’s the stuff that sets your brand apart from the others.

Any old content can be dangerous to your brand

Content marketing without the thought leadership component is merely dangerous drivel which runs the risk of irritating your consumer and potentially damaging your brand.  Hence the importance for strategic input and senior management commitment to focusing on what this content should include and how it is resourced.

Content without thought leadership is just that – content.

The marketers who were interviewed for the PRNewswire white paper said: “…rich, high-quality content, in multiple forms and formats and distributed intelligently to the right media channels, has emerged as the backbone of their marketing strategies.”

So is content marketing a misnomer?  I think it is.  Content without thought leadership properties will merely end up in file 13.  Content on the other hand that will engage consumers and clients alike is thought leading content.